Our Process

Quotes:

 

You can contact us through our online quote form, located here or by texting 313-752-1300 

We come out in person to walk around the exterior of your home to view the windows (or requested service area).  We do this in order to provide you with the most accurate quote possible. Please let us know if you have special requests or would prefer to be home when we come by. Otherwise, we'll simply contact you with a quote when we're done and get your service scheduled.

Elements that go into quotes:

  • Number of windows

  • Type of windows (refer to this website to better understand your windows)

  • Number, height, and difficulty of ladder placements

  • State of windows (paint on windows, extremely dirty, post construction debris present)

NOTE: If your windows have never been professionally cleaned there may be post construction debris on them such as silicone, sticker residue, paint, etc. Some times this is not noticeable until we begin to clean the windows. If construction debris is present it may effect the price and is something we will discuss before proceeding with the clean. The same issue may come up with hard water stains which require a special product and method to remove. We aim to do our best work, every time and will always inform you if there are special procedures necessary.

 

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Scheduling:

Text/Call/Email for your free quote. If the quote is agreed upon, we will set up a time for us to come out (booking available online or by text). We work from 8am to 5pm Monday thru Friday and Saturdays by request only. You do not have to be home for these services. As long as time/job size allows, we can can usually perform all services in the same day.  

Upon scheduling, you will receive an emailed or text confirmation based on your preferred method of communication. You will also receive confirmation when service is complete. All invoices are emailed and may be paid via online portal at time of service. We take all major credit cards, PayPal, and direct ACH. We can take checks upon request.  

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Cancellations:

If the weather is forecasted to be below freezing, or if rain is forecasted for the entire day, we may reschedule for safety/quality purposes. In warmer months, we expect sporadic rain falls and do not reschedule for quick showers. If we need to reschedule a clean, we will contact you immediately or as soon as possible.  We will reschedule to the next available spot. If you feel that it’d be best to reschedule due to weather, please let us know as soon as possible so we can make arrangements for our crews.

NOTE: We are very thankful for every customer we serve and want you to be 100% satisfied with our work. We also depend on clients honoring the time you are scheduled for. Last minute cancellations often mean our employees are without work for the day. For this reason, we have a $50 cancellation fee for any cancellation within 48 hours of our scheduled appointment. This of course does not relate to cancellations due to weather.

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Guarantee:

As we are a team that values hard work, we absolutely guarantee our work. If you are not happy or see streaks or anything missing, please let us know within 2 days and we will remedy the situation as quickly as possible.

 

We are not able to honor the guarantee after 48 hours due to extenuating circumstances that may render your windows dirty at no fault of the clean. We try to be as accommodating as possible, please contact owner, Michael Morris if you experience any concerns or have any questions, michael@morrisfamilywindows.com

 
 
 

Learn more about our services...

Residential Window Cleaning:  whether you need a time saver or help in those hard to reach places, Morris Family aims to make cleaning your windows an EASY and PLEASANT experience. It is our job to make your home windows shine using modern cleaning techniques and eco-friendly materials. We are held to the highest professional standard, which mean we will do the heavy lifting.  

 

Currently we are only offering Exterior window cleaning and can provide doors, storm windows, and sky light cleaning at your request. If you have never had your windows professionally cleaned and treated, call us to see the difference! 

Residential Gutter Cleaning:  With this Michigan weather, do not forget to keep the gutters cleaned and maintained at least once a year. If left unkept, clogged gutters can cause blocks, leaks in the house, and an all-around mess! Morris Family takes on the dirty and sometimes dangerous job so you don't have to.

 

*Ask about our year-round service to keep your rainwater flowing.  

Pressure Washing:  We offer home washing, patio, porch, and driveway pressure washing services.  Removing the dirt and grime from your home and driveway is recommended to do at least once a year, preferably Spring time in Michigan. 

 

Morris Family Window and Gutter cleaning use the latest techniques to treat your home and driveways with care. Contact us here for more information on treatment and preventative services. 

Exterior Home Washing:  Show your home's true colors with exterior home washing. With professional grade machines and experienced techniques, we get your home Spring-ready safely and effectively. 

 

Driveway Sealing:  At Morris Family Window and Gutter cleaning we believe, your driveway is an important part of your home. When not properly maintained, it can deteriorate rapidly and cost you more over time.  Whether you need cracks repaired or a whole new sealing project, we got you covered. Let our sealing dramatically increase the life of your driveway. Aggregate available Call us today to get started. 

 

 

"The Works" Bundle: 

The Works provides 15% off the total price of 3 or more services and must include Exterior Home Wash service. We can schedule these services on either the same or separate days (of course, dependent on time and weather allowing). All services must be requested/booked together to receive this discount and must be paid at time of the last completed service.

 

Note: We also provide annual plans for those of us who like to "set it and forget it". These will automatically receive 15% off the total (yearly) purchase price. To schedule your seasonal home, window, or gutter cleaning, please contact us here.